Refund Policy

Recurring Payments: After the 14-day window, subscription payments are non-refundable. However, you may cancel at any time to prevent future charges. You will retain access to your subscription features until the end of your current billing period.

Plan Changes: Downgrading or cancelling mid-cycle does not trigger a prorated refund. Your current plan remains active until the end of the billing period.

Credit top-ups are one-time purchases. Unused credits do not expire while your subscription is active. Credit top-up purchases are non-refundable once the credits have been used. If you have not used any of the purchased credits, you may request a refund within 14 days of purchase.

To request a refund, contact us at support@neuorix.com with the following information:

• Your account email address
• The date of purchase
• The plan or top-up purchased
• The reason for your refund request

We process refunds within 5 business days of approval. Refunds are issued to the original payment method via Stripe and may take an additional 5–10 business days to appear on your statement, depending on your bank.

You can cancel your subscription at any time from your Account Settings page using the Stripe Customer Portal. Cancellation prevents future charges but does not automatically issue a refund for the current billing period.

To cancel immediately and request a refund (within the 14-day window), please contact us directly.

Refunds will not be issued in the following circumstances:

• The 14-day guarantee period has expired
• Abuse, fraud, or violation of our Terms of Service is detected
• Credit top-up credits have been partially or fully consumed

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks can delay resolution and may result in account suspension. We are committed to resolving billing disputes fairly and promptly.

For any billing or refund questions, contact us at support@neuorix.com.