Refund Policy

Single Payment: The PixloMotive purchase has no recurring billing or renewal charges.

After 30 Days: Refund requests outside this window are not covered by our voluntary refund policy, except where applicable law requires a refund or another remedy.

The 30-day window is our voluntary refund policy, not a statement of the legal refund period in every location. Nothing in this policy limits mandatory consumer rights, including any applicable right of withdrawal or remedies for faulty or misdescribed digital content. Where applicable law provides additional rights or a longer period, those rights take precedence.

To request a refund, contact us at support@neuorix.com with the following information:

• Your account email address
• The date of purchase
• Your PixloMotive purchase receipt or payment reference
• The reason for your refund request (optional)

We process refunds within 5 business days of approval. Refunds are issued to the original payment method via Stripe and may take an additional 5–10 business days to appear on your statement, depending on your bank.

Because PixloMotive is a one-time purchase, there is no recurring payment to cancel. To request a refund, follow the contact instructions above within 30 days of purchase.

A refunded purchase no longer provides paid PixloMotive access. Deleting your account does not automatically request or issue a refund.

Subject to applicable law, requests under our voluntary refund policy may be declined in the following circumstances:

• The 30-day refund window has expired
• Abuse, fraud, or violation of our Terms of Service is detected

These exceptions do not remove any refund or other remedy required by applicable law.

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks can delay resolution and may result in account suspension. We are committed to resolving billing disputes fairly and promptly.

For any billing or refund questions, contact us at support@neuorix.com.